All reviews taken from GSP Report – For up to date reviews, please visit their site. Please note due to the nature of the website, anyone can technically use any name. Original authers may not be the actual person, rather someone posing as them instead.
Absolute shambles. Last year e-frag were the top of the tree. Then M247 took over a month or so ago. Since then, servers have been up and down with no explanation. Their support website has been down. They are rude to customers and have lied in an open forum and accused others of conspiring against them.
The e-frag name had excellent reputation and I’m gutted that it’s been ruined by a tin pot company who care very little for their current customers and there appears to be no one with any customer service skills anywhere in the ‘organisation’ (I think it might be someones shed in Manchester by the service recently received).
Sadly I have to say, avoid at all costs. e-frag disappeared about 2 years ago when we were with them and came back last year. As soon as they came back we jumped ship from the old GSP to e-frag because we knew of their fantastic service and technical support. Now, we’ve jumped ship and, even though I’d like e-frag to rise from the ashes once M247 have stripped it to the core, I don’t think there’s any coming back. M247 have put the nail in the coffin of e-frag – perhaps that was the business plan given they are already in the business of GSP – if that is the case then I praise M247 management for doing such an excellent job of completely burying a once fantastic company by taking them over and completely failing their customers. Hats off.
AVOID AVOID AVOID.
Absolutely awful. Under the new owners a formerly decent GSP has been completely ruined. Support answers are slow to be received (if at all) and often only partially answer what was asked, include useless generic information and/or show the support person simply has no idea what they are talking about. I had installed an updated version of sourcemod and was having performance issues, so queried if any other users had reported similar and if they were aware of any issues – final support reply on the matter links me to the sourcemod thread i’d not only posted in already but had obviously used to get the new version in the first place.
Numerous issues have also supposedly been fixed but continue to occur – control panel functions becoming stuck, leaving servers unusable for hours on end. New FTP accounts inaccessible. Game updates applied ages after release, or applied but with no notification so users are left thinking their server is useless when they could actually be making use of it.
After the initial problems they offered customers a free extension to their contract, i accepted this, thinking a free month couldn’t hurt. Well, it does. It hurts alot. Continued use of the service may well cause permanent damage as it’s one infuriating and stressful incident after another. I’m going to find a new GSP to take most of the stress off, before it’s too late.
Lets get straight to the point :
STAY AWAY FROM THIS COMPANY. STAY AWAY FROM THIS COMPANY. STAY AWAY FROM THIS COMPANY. STAY AWAY FROM THIS COMPANY. STAY AWAY FROM THIS COMPANY. STAY AWAY FROM THIS COMPANY.
I have been one of the longest standing members of e-frag (looking at joining date on the forums). There were very few problems during my time at e-frag, and these problems were always addessed quickly and politely either through customer support, forums, email or at least through their homepage – the community was always updated on problems and updates etc.
Over the past month the company has changed hands: OMFG
I will not pull any punches here: the company are a bunch of muppets;
1. Don’t answer support tickets
2. Emails get lost
3. Denile of problems, even when the whole community are complaining
4. Broken promises
5. No refunds
6. Loads of downtime
7. Absolutely NO SUPPORT at weekends
8. Banning community members for little/no reason
9. Not updating games after numerous days
10. Passing the blame onto others
11. Arrogant (assholes) staff
12. One problem gets fix, two more become apparent
13. Implementing ideas that don’t work
14. Don’t listen to the community
There will be others, I just aint got the time
Believe me guys there are plenty of other GSP out there that will value your custom. With a bit of luck this company will fade away and be a distant memory soon, and I WILL LAUGH!!!
Please do a quick search and find a better service.
e-FRAG was one of the greatest GSP’s I’ve ever used, until recently when M247 Ltd took over. Since then the support has been abysmal and the “support team” is populated by arrogant people who constantly pass the problems off as being Britband Media’s (the old owners) problem/doing.
A server taking 4 days to update (for a minor update) or taking a full weekend to restart is pathetic at best. This, compounded with the fact that the staff seem to take weekend’s off is incredibly poor.
The forums used to be a nice place to go, and even though they weren’t officially for support, the support staff never had a problem answering questions. Now if you ask a question, the thread is locked (possibly deleted) and a quick “put a ticket in” message is posted by the new staff. Despite the staffs claims, they obviously DON’T want to keep the “community” together.
In the past I’ve recommended half a dozen people to get a server from e-FRAG, now my only choice is to direct them elsewhere. e-FRAG is now a company to avoid, at all costs.
It wouldn’t surprise me if M247 was purposely killing off e-FRAG to get all the customers over to UKGame (Which they also own).
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new company, terrible service
When e-FRAG was managed by britband media the service was amazing. my support tickets were answered quickly and my servers fully stable. any issues were quickly fixed and compensation was given fairly.
I have had my services with e-frag for nearly a year up until now, and i cannot say this any clearer – DO NOT GO NEAR THEM. the new company – 247ltd is part of Open Hosting. they are a terrible company with arrogant attitudes and terrible customer service skills. Emails are openly ignored, and they accuse the previous owners of sabotage rather than admitting their incompitence.
Again, do not go new them.
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E-Frag used to be awesome you would be able to get a server up within minutes of purchase through paypal and your done mike was a old admin of britband media he supported every topic 24/7 no complaints just king and grateful customers. When m247 took over billing was messed up support tickets responded in weeks new owners don’t ! have a clue on what they are doing. They was stupid questions over the forum about how to administrate. Gorman “e-frag customer” he’s the one trying hes best to keep this company at least online but they always avoid help from customers. They are a 1 man company basicly. Would’nt go with them now.
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e-Frag was Orignally Owned by Britband Media – Mike and his Staff were awesome (Answering Tickets in Minutes , Updating the Core Servers in Minutes After Release, Sometimes 1AM-3AM!)
e-Frag is now owned by M247 LTD (Who also Own UKGAME.com)
Support Takes Weeks for a reply – No Weekend Support – replys are Copied and Pasted – Tickets get Deleted without Reply)
James (A Director) accused ex-e-frag staff of sabotage on a public forum! – this was later retracted via a public Apology via the forums.
According to James – Sourcemod Does not Work with L4D2 – Mike (Who is not employed by M247) showed him that he was infact incorrect – it Does Work!
AVOID e-Frag while M247 LTD are at the Helm!
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E-Frag used to be a fantastic little company and one of the best companies of it’s type I have dealt with. Fast email support, easy payment system and control panel and in about 8 months, only 1 day of downtime (That was due to a switch malfunction on the datacenter, nothing to do with E-Frag).
Since m247 took over it has been nothing but a massive headache. Problems have persisted for over 3 weeks. This included FTP access problems, inability to boot servers, they were not updating games from steam update, SV Download problems and a severe lack of customer support. We had barely any communication from support staff for days. My server was offline for 4-5 days due to the panel being broken so in the end I had to foot the bill to get a server elsewhere!
They also promised money refunds for remaining would be sorted out, but they just passed the buck onto the previous owners even though it was nothing to do with them. Supposed to have heard further yesterday but nothing.
Defiantly steer clear of this company. I would have recommended had it not changed hands, but I am frankly disgusted with all that has happened.
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e-FRAG used to be a brilliant GSP reliable servers stable pings Brilliant and friendly support team, recently it has been taken over my M247 the worst Organisation Imaginable, they also own UkGame which speaks for itself really.
Since the M247 takeover, All negative comments/feedback is deleted and the user banned form the forums, If support tickets are written in which they have no knowledge on how to solve the issue the ticket is deleted, They do not even have the decency to reply saying they are sorry but do not have any knowledge as to how to solve the issue, the clients could do a better job themselves If they have the access Although the clients do a better job at keeping e-FRAG going anyway.
On there takeover and Move they screwed up their system and decided (without proof) to Claim that A support team member of e-FRAG known as Mike had become a Computer wiz/Abnormally efficient hacker… the amusing part is he was sleeping at the time of the downtime.
Effectively before the M247 takeover I would of recommended e-FRAG to anyone who was looking for a Linux OS server with Stable pings and awesome support, with the takeover I would rather stab my eyes out with a fork than rent a server from them Plain and simple, I did post something alike this on their forums.. But who is now known as “Hitler” to me Had deleted the thread as it was full of negative feedback, Even though most of the time negative feedback could be helpful.
The new owners of e-FRAG are idiots and don’t deserve to be running it, How they managed to Buy e-FRAG out with their way of running things is beyond me.
Therefore I will say that Anyone looking for decent Game servers, yes there machines are still great.. But it’s support that people mainly go for the support is terrible now and will not be able to help you with even the tiniest of problems that will take 10 seconds to fix… they will just delete your ticket.
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